Shared decision making: the importance of writing clinical letters directly to the patient
Supporting information
Quotes
During the interviews, some people stated that the letter supported them when talking to loved ones about their condition and treatment plan:
"I live alone, but the information in the letter meant that I had the knowledge necessary to communicate my situation to my 2 sons."
"It was good to share the letters with family and to sit down and read the letters together."
"I was very happy with my letter, as it was clear and easy for me to understand – I wouldn't change anything!"
"I had already decided that I would be having treatment as advised, so the letter did not change this situation. However, I was pleased to be involved and happy to be informed in my own care."
"I'm happy that there were clear contact details on the letter and that all the information was accurate. I also welcomed the contact I had with the specialist nurse who phoned me about twice a year."
Contact details
Caroline Beattie
Senior Manager – Standards, Risk and Learning
Email: [email protected]
ISBN: 978-1-4731-7052-0
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