Maintaining contact with service users
Scenario
A team leader of an integrated mental health team has identified that young men referred to their service with both mental health and substance use issues are twice as likely to stop attending appointments.
Action
The team leader uses guidance on coexisting severe mental illness and substance use: community health and social care services to develop a proposal for local research to find out why this group of people stop attending the service. They make the case that the research could be used to change the service, making it more effective in meeting the needs of men with mental health and substance use issues.
Further guidance
The guidance includes advice on service design for managers and organisations and specific guidance on maintaining contact with individual people accessing support.